Shipping policy
Shipping Policy
Thank you for shopping with Onpulse.
We work with trusted international suppliers and delivery partners to make sure your order reaches you safely.
Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
Once your order has been processed and shipped, you will receive a tracking number by email.
Estimated Delivery Time
Our usual estimated delivery time is 5–7 business days after dispatch.
In some cases, delivery may take a little longer due to customs checks, local courier delays, high shipping volume, public holidays, or other factors outside our direct control.
Most delayed parcels are still delivered successfully, and we always do our best to help customers track their orders and resolve any delivery concerns.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number that allows you to follow the progress of your delivery.
Please note that tracking updates may sometimes take a few days to appear, especially while the parcel is moving between international carriers.
Delayed Orders
If your order has not arrived within the expected delivery window, please contact us at:
We will check the tracking information and assist you with an update as quickly as possible.
Incorrect Shipping Details
Please make sure your shipping address is correct before placing your order.
If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. In such cases, please contact us as soon as possible so we can try to assist.
Lost or Missing Parcels
If your parcel appears to be lost or has not been delivered after a reasonable investigation period, we will work with the delivery provider to review the case and offer a suitable solution, which may include a replacement or refund where appropriate.
Contact Us
If you have any questions about your delivery, please contact us at:
We are always happy to help.